Back to portfolio

Self-Service Analytics Enablement Platform

A large international organization had growing demand for analytics/AI capability, but lacked a centralized source of truth for tooling access, usage guidance, and self-service enablement.

What I led

Led and contributed to a team that built internal enablement workflows, dashboards, and knowledge systems to scale analytics adoption.

Stack

ServiceNowCustom dashboards and request-tracking analyticsData enablement and segmentation support patterns

Highlights

  • Helped stand up an enablement function for analytics and AI tooling support.
  • Published structured knowledge articles and usage guidance within ServiceNow.
  • Built dashboards to track requests, issues, and onboarding/adoption flows.
  • Supported teams with segmentation and deeper analytics usage patterns.
  • Ran high-touch adoption sessions (including on-site coaching) to accelerate internal capability.
  • Needed to serve a broad and distributed global user base with varying technical maturity.
  • Balance required between scalable self-service and high-touch support.

Outcomes

  • Significantly improved analytics tool adoption and onboarding effectiveness across a global audience.
  • Improved organizational clarity on tool access, usage, and self-service workflows.
  • Published approximately 100 knowledge/help articles to support self-service usage patterns.
  • Program received strong sustained engagement over multiple years.